Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you’ll find answers to some of the most common questions we receive about our products and services. If you don’t see your question here, please don’t hesitate to contact us.
1. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery usually takes 7-13 business days for the US and Canada. You will receive a tracking number once your order has shipped to monitor its progress.
2. What if I receive a damaged item?
If you receive a damaged item, please contact our customer service team immediately with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible.
3. Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order for a full refund.
4. How can I clean the diaper backpack?
The Babianlux diaper backpack can be cleaned with a damp cloth and mild soap. For deeper cleaning, we recommend hand washing and air drying to maintain the quality of the fabric.
5. Can the diaper backpack be used for purposes other than carrying baby items?
Absolutely! The versatile design of our diaper backpack makes it suitable for various activities, including travel, work, and daily outings. Its stylish appearance ensures it complements any look.
6. How can I contact customer service?
You can reach our customer service team via email at support@babianlux.com. We are here to help!
7. What is the capacity of the Babianlux diaper backpack?
Our diaper backpack has a spacious capacity of 20-35L, allowing you to carry all your baby essentials and more.
8. Is the diaper backpack waterproof?
Yes, the Babianlux diaper backpack is made from durable, waterproof 300D Oxford fabric, making it ideal for use even during the wet season.
9. Does the backpack come with insulated bottle pockets?
Yes, our diaper backpack features aluminum foil insulation in the bottle pockets to keep your baby's milk or formula at the perfect temperature.
10. How comfortable is the diaper backpack for long-term use?
Our diaper backpack is designed with comfort in mind. It features ergonomic padded shoulder straps and a breathable cushion cotton back to distribute weight evenly, ensuring you stay comfortable during long outings.